Dear stylesneaks customers, in order to ensure that your shoes are shipped smoothly, please make sure you complete the following 3 steps after successful payment!
Step 1: Confirmation of order information
After payment, customer service will usually send you an order confirmation message via Whatsapp: +86 15396262073 or email: [email protected] within 24 hours.
What you should do:
1) Check your WhatsApp and emails to ensure that the emails are not in the spam folder.
2) Double-check your dimensions, delivery address, phone number and other information, confirm that they are correct and reply to customer service with a confirmation message (e.g. "all information is correct").
Step 2: Confirm QC photos
If your order is one that requires QC photos, usually within 1-3 working days, customer service will send you quality check pictures (QC pictures, photos of the shoes) via WhatsApp or Email to ensure your satisfaction with the shoes.
What you should do:
Check the quality check pictures and if you are satisfied, reply to customer service to confirm the message and allow customer service to start shipping.
Step 3: Get a logistics tracking number
After completing the QC picture confirmation, we will start shipping your shoes. Typically, customer service will send you a logistics tracking number and tracking website within 3-5 working days. (The time depends on how quickly the logistics company sends us the number)
Usually it takes 7-15 working days to arrive after delivery.
What you should do:
Please be patient and check your WhatsApp or Email for the tracking number at the above mentioned time.
Usually, the tracking website will rarely update the information in the first 10 days. Upon arrival in the next country, the local post office will feed back the information and update it, so be patient. If more information has not been updated after more than 10 days, please contact customer service to resolve the issue.
Dear stylesneaks customers, usually when paying by credit card, the bank will review the payment first, if the payment of your order failed, you can follow the steps below to deal with it:
What you should do:
1) If the order payment fails and shows "dishonoured", it means that the bank needs to confirm that the cardholder is making the payment.
You will need to call your bank and give them the serial number of the credit card payment and ask them to pay through this order.
2) Try to re-pay the order or switch to another credit card.
Unpaid or unpaid orders will not result in a chargeback.
3) If the payment fails due to "high risk" or other reasons, try a few more times or change your credit card payment method.
4) If you are still unable to pay by credit card, you can contact customer service via whatsapp or email.
at the end
If you still have questions about your order, please do not hesitate to contact customer service via the following contact details
Call centre Whatsapp: +86 15396262073
Note: Due to time zone differences, sometimes WhatsApp is unable to reply and customer service is unable to respond to your message in a timely manner, so please be patient. Customer service will respond to your message as soon as they see it.
Welcome to stylesneaks and have a great day!
